Trixie Leitz (trixieleitz) wrote in lj_userdoc,
Trixie Leitz
trixieleitz
lj_userdoc

Change a link in FAQ24 to FAQ120 instead of to Edit Journal Privacy tool

Summary: FAQ 24 contains a link to the Edit Journal Privacy tool that I think, with a little rewording, would be better linking to FAQ120.

Current wording:
When you update your journal, select a security level from the "Show this entry to:" drop-down list. You may also be interested in editing the security level of multiple entries or setting the minimum security level for your journal.
Suggested wording:
When you update your journal, select a security level from the "Show this entry to:" drop-down list. You may also be interested in editing the security level of one or more entries or setting the minimum security level for your journal.

I realise that this means two links to FAQ120 in one sentence, but the sentence describes two different tasks that users might want to accomplish, that just happen to be described in the same FAQ.

Justification:
Users sometimes get the impression that they need a Paid account to edit the security on their entries, and that Basic/Plus account holders can't edit the security on their entries at all. This is incorrect - they do need a Paid account to use the Edit Journal Privacy tool, but Basic/Plus users can still use other methods (described in FAQ120) to edit the security on their entries. I suspect that one reason why they might think they can't edit entry security at all is because they have found FAQ24 before they find FAQ120, and see that link to the Edit Privacy tool. Thinking that they can't do something that they feel strongly about unless they pay may cause Basic/Plus users to become angry or frustrated, and they may then not bother to investigate further. And Paid/Permanent users, who can use the tool, will find it linked in FAQ120. Yes, FAQ120 is linked elsewhere in FAQ24, but linking it in the way I have suggested should make it clearer that this is the place to go for all available information about changing security settings on entries that have already been posted.
Tags: cat-security, faq24, status-resolved
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