Harold (fiddlingfrog) wrote in lj_userdoc,

New FAQ: How do I deal with spam?

This FAQ is meant to tie together all of our spam-related information, currently spread over several different categories. Ideally, I'd like to have a whole set of these quick-intro or chapter-listing style FAQs all grouped under the Quick Answer category, so they appear at the top of the FAQ list. When we have enough of them, FAQs like 286 and 105 should be moved up there as well.

I'm really looking for critique on how approchable this is, plus I'm still totally clueless on what to put in for the "E-mail from LiveJournal" section; any ideas are welcome. I'll be out of town until Tuesday, so I might not get back to this until then.

[version 4]
Spam comes in a variety of ways, and how it is delivered constantly changes. Marking comments, entries, and messages as spam instead of just deleting them helps LiveJournal to identify and remove spammers. You can control your exposure to spam, and deal with any spam you receive, by taking the following steps.

Dealing with spam

Because of the variety and amount of spam that arrives daily, it's important for LiveJournal's staff to see what is being called spam and how it arrives. Marking comments, entries, and messages as spam, instead of just deleting them, helps to identify repeat spammers and the latest avenues of attack.
Spam comments on your entries
Spam will often take the form of random comments in your journal or in your communities. By clicking on the "Spam" link or button for that comment you will mark it as spam, delete it from your entry, and ban the commenter from your journal.
If you have enabled Spam Protection for comments and messages comments that are likely to be spam will be screened and sequestered in a separate list of comments to an entry. When you click to view these suspicious comments you have the option to unscreen them or delete them. Deleting them from the suspicious comments list has the same effect as marking them as spam from the regular comment listing.(

Spam in communities
Spam in communities can come in the form of entries or comments. The community's owner or maintainers can delete an entry in the community as spam. They also have the same ability to mark a comment as spam as the entry author. Community moderators can reject any entry in the moderation queue as spam before it's even posted.

Spam messages in your inbox
Spam messages are less typical but still possible. If you receive spam in your inbox you can delete it by clicking the "Mark as spam" link below the message.

Email from or about LiveJournal
If you are receiving unexpected email from LiveJournal, and you do not use LiveJournal, you should first look to see if your email address is associated with any active LiveJournal accounts. If so, you can delete the account to stop any future emails from LiveJournal.
Beyond that, you can read more about the various emails that LiveJournal does and does not send. If you believe that any of the emails you have received are spam, please contact the Abuse Prevention Team to report this spam and to receive assistance.

Protecting yourself from spam

The following options can all help limit your exposure to spam, and to separate likely spam away from your journal/community/comments.
Spam comments on your entries
You can enable Spam Protection for comments and messages from the Privacy tab of the Account Settings page. You may also want to consider changing your comment settings to restrict who can leave comments on your entries. Restricting anonymous comments, or disabling comments entirely on certain entries popular with spammers, can help relieve any spam problems you are currently having.

Spam in communities
There are many ways to moderate your community to prevent spam entries from appearing. A combination of moderated membership and moderated posting can help to protect your community from spam, but you should examine each option fully before choosing what works for your community's situation.

Spam messages in your inbox
Spam Protection for your messages is part of the same option that enables spam protection for comments in your journal. You can also limit who is permitted to send you private messages.

Email from or about LiveJournal
If you do not use LiveJournal, you can prevent future email spam by looking up and deleting any LiveJournal accounts that may be associated with your email address. You should also consult with your email provider to learn about any available methods for blocking unwanted email.

Help! My entries and/or comments are being marked as spam

Due to the variety of anti-spam features that LiveJournal employs there is always a possibility that your legitimate entries or comments will be mis-identified as spam. If your entries or comments have been incorrectly mis-identified as spam, please open up a Support request, making sure to include where you were trying to leave the entry/comment and providing the exact text of of your entry/comment. In addition to contacting Support, you can also contact the journal owner or community owner/maintainers and ask them to mark your comment or entry as not-spam.


[version 3]
LiveJournal is constantly working to improve its anti-spam processes. LiveJournal's staff and engineers consult regularly about updating tactics in order to be most effective against spammers while not restricting legitimate users, however as spammers continue to develop new methods you may encounter spam on LiveJournal.
Spam itself comes in many forms including comments, entries, private messages, and even plain emails. You can control your exposure to spam, and deal with any spam you receive, by taking the following steps.

Dealing with spam

Because of the variety and amount of spam that arrives daily, it's important for LiveJournal's staff to see what is being called spam and how it arrives. Marking comments, entries, and messages as spam, instead of just deleting them, helps to identify repeat spammers and the latest avenues of attack.
Spam comments on your entries
Spam will often take the form of random comments in your journal or in your communities. By clicking on the "Spam" link or button for that comment you will mark it as spam, delete it from your entry, and ban the commenter from your journal. In community entries the community's owner and maintainers have the same ability to mark a comment as spam.
If you have enabled Spam Protection for comments and messages comments that are likely to be spam will be screened and sequestered in a separate list of comments to an entry. When you click to view these suspicious comments you have to option to unscreen them or delete them. Deleting them from the suspicious comments list has the same effect as marking them as spam from the regular comment listing.(

Spam entries in your communities
Spam entries to communities are also typical. The community's owner or maintainers can delete an entry in the community as spam. Community moderators can reject any entry in the moderation queue as spam before it's even posted.

Spam messages in your inbox
Spam messages are less typical but still possible. If you receive spam in your inbox you can delete it by clicking the "Mark as spam" link below the message.

Spam email from or about LiveJournal
If you are receiving unexpected email from LiveJournal, and you do not use LiveJournal, you should first look to see if your email address is associated with any active LiveJournal accounts. If so, you can delete the account to stop any future emails from LiveJournal.
Beyond that, you can read more about the various emails that LiveJournal does and does not send. If you believe that any of the emails you have received are spam, please contact the Abuse Prevention Team to report this spam and to receive assistance.

Protecting yourself from spam

The following options can all help limit your exposure to spam, and to segregate likely spam away from your journal/community/comments.
Spam comments on your entries
You can enable Spam Protection for comments and messages from the Privacy tab of the Account Settings page. You may also want to consider changing your commment settings to restrict who can leave comments on your entries. Restricting anonymous comments, or disabling comments entirely on certain entries popular with spammers, can help relieve any spam problems you are currently having.

Spam entries in your communities
There are many ways to moderate your community to prevent spam entries from appearing. A combination of moderated membership and moderated posting may be the best way to protect your community from spam, but you should examine each option fully before choosing what works for your community's situation.

Spam messages in your inbox
Spam Protection for your messages is part of the same option that enables spam protection for comments in your journal. You can also limit who is permitted to send you private messages.

Spam email from or about LiveJournal
If you do not use LiveJournal, you can prevent future email spam by looking up and deleting any LiveJournal accounts that may be associated with your email address. Afterwards, you should set up your email account to automatically filter out any mail that appears to come from or mentions "livejournal.com". You will need to consult your email client or email provider's website to learn how to do this.

Help! My entries and/or comments are being marked as spam

Due to the variety of anti-spam features that LiveJournal employs there is always a possibility that your legitimate entries or comments will be mis-identified as spam. If your entries or comments have been incorrectly mis-identified as spam, please open up a Support request, making sure to include where you were trying to leave the entry/comment and providing the exact text of of your entry/comment. In addition to contacting Support, you can also contact the journal owner or community owner/maintainers and ask them to mark your comment or entry as not-spam.


[version 2]
LiveJournal is constantly working to improve its anti-spam processes. As spammers contine to develop new tactics you may encounter spam on LiveJournal. LiveJournal's staff and engineers consult regularly about updating tactics in order to be most effective against spammers while not restricting legitimate users.
Spam itself comes in many forms including comments, entries, private messages, and even plain emails. You can control your exposure to spam, and deal with any spam you receive, by taking the following steps.

Dealing with spam

Because of the variety and amount of spam that arrives daily, it's important for LiveJournal's staff to see what is being called spam and how it arrives. Marking comments, entries, and messages as spam, instead of just deleting them, helps to identify repeat spammers and the latest avenues of attack.
Spam comments on your entries
Spam will often take the form of random comments in your journal or in your communities. By clicking on the "Spam" link or button for that comment you will mark it as spam, delete it from your entry, and ban the commenter from your journal. In community entries the community's owner and maintainers have the same ability to mark a comment as spam.
If you have enabled Spam Protection for comments and messages comments that are likely to be spam will be screened and sequestered in a separate list of comments to an entry. When you click to view these suspicious comments you have to option to unscreen them or delete them. Deleting them from the suspicious comments list has the same effect as marking them as spam from the regular comment listing.(

Spam entries in your communities
Spam entries to communities are also typical. The community's owner or maintainers can delete an entry in the community as spam. Community moderators can reject any entry in the moderation queue as spam before it's even posted.

Spam messages in your inbox
Spam messages are less typical but still possible. If you receive spam in your inbox you can delete it by clicking the "Mark as spam" link below the message.

Spam email from or about LiveJournal
If you are receiving unexpected email from LiveJournal, and you do not use LiveJournal, you should first look to see if your email address is associated with any active LiveJournal accounts. If so, you can delete the account to stop any future emails from LiveJournal.
Following that, any emails you receive from livejournal.com, or linking to any page at livejournal.com, are likely to be spam. Please contact the Abuse Prevention Team to report this spam and to receive assistance.

Protecting yourself from spam

The following options can all help limit your exposure to spam, and to segregate likely spam away from your journal/community/comments.
Spam comments on your entries
You can enable Spam Protection for comments and messages from the Privacy tab of the Account Settings page. You may also want to consider changing your commment settings to restrict who can leave comments on your entries. Restricting anonymous comments, or disabling comments entirely on certain entries popular with spammers, can help relieve any spam problems you are currently having.

Spam entries in your communities
There are many ways to moderate your community to prevent spam entries from appearing. A combination of moderated membership and moderated posting may be the best way to protect your community from spam, but you should examine each option fully before choosing what works for your community's situation.

Spam messages in your inbox
Spam Protection for your messages is part of the same option that enables spam protection for comments in your journal. You can also limit who is permitted to send you private messages.

Spam email from or about LiveJournal
If you do not use LiveJournal, you can prevent future email spam by looking up and deleting any LiveJournal accounts that may be associated with your email address. Afterwards, you should set up your email account to automatically filter out any mail that appears to come from or mentions "livejournal.com". You will need to consult your email client or email provider's website to learn how to do this.

Help! My entries and/or comments are being marked as spam

Due to the variety of anti-spam features that LiveJournal employs there is always a possibility that your legitimate entries or comments will be mis-identified as spam. If your entries or comments have been incorrectly mis-identified as spam, please open up a Support request, making sure to include where you were trying to leave the entry/comment and providing the exact text of of your entry/comment. In addition to contacting Support, you can also contact the journal owner or community owner/maintainers and ask them to mark your comment or entry as not-spam.


[version 1]
Controlling spam is an ongoing battle between the spammers and LiveJournal's team of engineers, and staff teams consult regularly about updating tactics in order to be most effective against spammers while not restricting legitimate users. Spam itself comes in many forms including comments, entries, private messages, and even plain e-mails.
You can control your exposure to spam, and help fight back against any spam you receive, by taking the following steps.

Dealing with spam

Because of the variety and amount of spam that arrives daily, it's important for LiveJournal's staff to see what is being called spam and how it arrives. Marking comments, entries, and messages as spam, instead of just deleting them, helps to identify repeat spammers and the latest avenues of attack.
Spam comments on your entries
Spam will often take the form of random comments in your journal or in your communities. By clicking on the "Spam" link or button for that comment you will mark it as spam, delete it from your entry, and ban the commenter from your journal. In community entries the community's owner and maintainers have the same ability to mark a comment as spam.

Spam entries in your communities
Spam entries to communities are also common. The community's owner or maintainers can delete an entry in the community as spam. Community moderators can reject any entry in the moderation queue as spam before it's even posted.

Spam messages in your inbox
Spam messages are less common but still possible. If you receive spam in your inbox you can delete it by clicking the "Mark as spam" link below the message.

Spam e-mail from LiveJournal
I'm not sure what to write here. Any ideas?

Protecting yourself from spam

The following options can all help limit your exposure to spam, and to segregate likely spam away from your journal/community/comments.
Spam comments on your entries
You can enable Spam Protection for comments and messages from the Privacy tab of the Account Settings page. You may also want to consider changing your commment settings to restrict who can leave comments on your entries.

Spam entries in your communities
There are many ways to moderate your community to prevent spam entries from appearing. A combination of moderated membership and moderated posting may be the best way to protect your community from spam, but you should examine each option fully before choosing what works for your community's situation.

Spam messages in your inbox
Spam Protection for your messages is part of the same option that enables spam protection for comments in your journal.

Spam e-mail from LiveJournal
After looking up and deleting any LiveJournal accounts that may be associated with your e-mail address, you should set up your e-mail account to automatically filter out any mail that appears to come from or mentions "livejournal.com". You will need to consult your e-mail client or provider's website to learn how to do this.

Help! My entries and/or comments are being marked as spam

Due to the variety of anti-spam features that LiveJournal employs there is always a possibility that your legitimate entries or comments will be mis-identified as spam. If your entries or comments have been incorrectly mis-identified as spam, please open up a Support request, making sure to include where you were trying to leave the entry/comment and providing the exact text of of your entry/comment.
Tags: faqadd, rfc, status-resolved
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