A (beginning) wrote in lj_userdoc,

FAQ #103.

In Support, we get a lot of requests from people who want to know how to generate their invitation codes. I think that this is partly due to the fact that the only FAQ directly pertaining to invitation codes is titled "How many invitation codes can I generate?"

Because of this, I propose that we change the title to "How do I generate my invitation codes? How many can I have?" I know that it's a bit long -- maybe we can modify it -- but I would like to see something in the title indicating that the FAQ will explain to you how to generate your codes, and not just how many you can have. Also, since many people seem to be under the impression that invitation codes are e-mailed to them, I think that we should kill that idea earlier on in the FAQ.

To make the FAQ flow a bit more easily, I'd also recommend re-ordering things a bit. The re-written FAQ would read

Existing LiveJournal users are able to generate invitation codes, which are then used to create new accounts.

In order to obtain your invitation codes, you will need generate them yourself. Invitation codes are not e-mailed to users, unless you have purchased an account, in which case the code to start that account with will be sent to you by e-mail.

To generate your invitation codes, visit http://www.livejournal.com/invite and click on "Generate more codes". Any invitation codes you are eligible for will then be generated. Once you've generated your codes, you will then need to return to http://www.livejournal.com/invite to pick them up. (Note that you may need to refresh the page in order for the codes to appear.) After generating your codes, you can then use them to create more accounts for yourself, or you can give them to other people to use.

Each LiveJournal user is eligible for at least one invitation code after starting their account. The following criteria will determine how many invitation codes you are entitled to:

(insert the existing paragraphs on eligibility here)

Note that once an invitation code has been used, it cannot be used again. Even if the person who used your code deletes their account or simply does not use it, you cannot get that code back. You also cannot get your code back if you and the person you gave it to are no longer friends, so think carefully before you give away a code.

Also, you cannot generate only one code at a time. Whenever you choose generate more codes, however many are eligible to you at that time will be generated and displayed. However, this does not mean you will need to use them all at that time -- they will remain on the invite page until they are used, after which the name of the account created with each invitation code will be displayed instead.

I have edited the part that says "any available invitation codes will then be generated", because that makes it sound as though LiveJournal only has so many codes to give away, and you can generate however many are available at that time. Wording it has "any codes you are eligible for" makes more sense to me.

Also, I thought that adding the sentence about not getting your code back even if you aren't friends with the person anymore would be useful, since we do get requests like that from time to time. ("I don't like them anymore, they post stupid things, I want my code back!") It isn't crucial to point out, but it might be helpful.

I'm not sure if people will like this idea, but I figured I'd put it out there. I don't know that my title recommendation is the best, so feel free to brainstorm. Another choice might be "How many invitation codes can I have, and where do I get them?"

Also, I noticed some minor mistakes in the second paragraph, which should probably be changed no matter what. Most of all, there's an unnecessary space or two floating around in there. I think this wording is better than what's there now:

"If you have recently created your account, you are entitled to generate 1 code after you've had the account for a week. To determine if you have the ability to generate your first free invite code, you will need to view your user profile in full mode. To do so, login and go to: http://www.livejournal.com/userinfo.bml?mode=full Once there, look for 'Date created:' You will be able to generate an invite code 1 week after your account creation date, to the second. Note that the date indicated is based on US Pacific Time (-0800)."

For reference, the unnecessary spaces are found around the line "( login and go to: http://www.livejournal.com/userinfo.bml?mode=full )".

Thoughts, anyone?

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