In the second line, I would like to see the following addition (its in bold) added:
If characters in your journal or User Info pageappear as ? rather than the proper symbol...
The reasoning behind it is from a Support standpoint. If they can't edit their Bio/About You section, they come to support and ask why. We say, go to the FAQ, it's the reason why because of foo and shoo.
Quite a bit of the time, they come back after reading the FAQ, and say, "No, you weren't listening, the problem is I can't edit my Bio/About You section"
Just a small request.