Rook the Librarian (gisho) wrote in lj_userdoc,
Rook the Librarian
gisho
lj_userdoc

FAQ suggestion - encoding / uneditable bio as seperate issues

I've noticed a lot of users opening Support requests because they can't edit their user bios; this is of course because of the text encoding issue and they are promptly directed to http://www.livejournal.com/support/faqbrowse.bml?faqid=133 . However, a user browsing the Support area or reading the FAQs would be hard-pressed to connect said FAQ with the problems editing their bio, from its title. The title is completly appropriate, since it works for people trying to understand the 'default text encoding' option at the bottom of their Edit Info page; however, it occurs to me that it might be good to add a FAQ specifically entitled something like "Why can't I edit my User Bio? Why can't I edit my old entries?" that explains the issue. If people think this might be a good idea, I volunteer to write it, since I'm the one who brought up the issue.

I recognize the content would more or less duplicate #133, or simply link to it, but from the viewpoint of a novice user, Defualt Text Encoding and an uneditable bio are two compleetley different things (as verified by the support requests about this issue).

My apologies if this has been discussed before or this post is inappropriate; I couldn't find anything after a quick scan of the archive subject lines.
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  • FAQ134: no, screening really !=private

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