October 28th, 2001

  • leora

Support Guide (http://goathack.livejournal.org:8018/doc/html/support.htm)

Yeah, I know it's not official yet, but it's already out of date. As per this thread, it could use some additions.

1) Some information about learn_support should be inserted after the sentence on lj_support something like: You may also find learn_support useful as it is specifically designed to help new support volunteers. Unlike the official page, new support helpers can post there, and common problems that new helpers run into are discussed.

The professionalism section should add in that people should answer requests using singular not plural; I not we. As dormando pointed out here.

Finally, I made a new section that if used should have the current information on security bugs and referring people to suggestions should be put into. It does not include a policy on referring users to another forum, because I don't know what the policy is. Anyhow, I'll put the cut tag here and include that block of text below. Have fun editing :)

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