November 21st, 2001

FAQ addition: "I'm having problems accessing pages on LiveJournal. Why is this?"

I'd like to suggest that highway's default answer to these sorts of support requests be added to the FAQ under a similar title to the one above. Very slightly edited from the original source in this request here (among other places).

Given the large number of support requests opened on this topic, this should probably be linked from http://www.livejournal.com/support/ and perhaps emphasized on the FAQ page itself.

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FAQ Question



I'm having problems accessing pages on LiveJournal. Why is this?

We understand the frustrations that these problems might be causing you and the administrators of LiveJournal are constantly upgrading the performances of the free servers to meet the needs of the growing number of users.

When you encounter errors like 'Time out rendering page' or 'Sorry The page you were trying to view failed to load', this is normally due to a high-volume of LiveJournal users hitting the free servers during peak hours (generally between 11:00AM-2:00PM and 5:00PM-8:00PM).

If this is the case, wait for couple of minutes before hitting the refresh button. Constant refresh will contribute to the high load that the servers might already be experiencing. Another suggestion is to try accessing the servers during non-peak hours.

You might consider becoming a paid member. Paid members hit their own set of "paid servers" which has less of a load and can cause less problems (along with some paid members perks, see http://www.livejournal.com/paidaccounts/). A two-month membership is only five dollars and when the paid status expires, you'll revert back to free-user.

For outages and prolong server errors, please visit http://status.livejournal.com for additional information on any oustanding performance issues. You can also add lj_maintenance as a friend for up-to-date changes to the system.

Mod to: What is the memory feature and how do I use it?

Extensive modification suggestion based on highway's recomendations and the existing F.A.Q.

The memory feature on LiveJournal allows you to mark your favorite entries from LiveJournal in an easy to use keyword system.

The easiest way to set memories for your own account is to enable your message board system. ( Refer to : http://livejournal.com/support/faqbrowse.bml?faqid=62 for more detailed instructions. )

In the Read Comments page is a small toolbar that offers a variety of buttons, one of which is a small red heart, clicking on this button will take you to the "Add to Memories" page. This toolbar will only appear if you have set up your message board system.
On the "Add to Memories" page you can give the memory a descriptive name and associate with it up to five keywords or phrases, each keyword or phrase must be separated by a comma (for example: "tarot cards, tarot, reading, fortune telling, gypsy").



An alternative method is to go directly to http://www.livejournal.com/tools/memadd.bml?itemid=XXXXX replacing XXXXX with the itemid number, this is not the recommended method of setting memories but it the only option if you do not wish to enable your message board system.

Remember that you are not limited to just the posts that you make on LiveJournal; you can also define posts written by other users as memorable, by following the same methods above.

Memories also come with 3 seperate security levels, similar to your journal entries. "Public" specified memories will allow everyone to see your memories, "Friends" specified memories will allow only the users named on your friends list to see that memory, and "Private" specified memories only allows yourself to see your memory, provided of course that you are logged in.

Editing memories is easier, if you follow the "Memories" link from your userinfo page, or by visiting the following URL, provided that you are logged in : ( http://www.livejournal.com/tools/memories.bml ). To edit an entry, find the memory you want to edit by following the keyword links, and then click on the [edit] link next to the memory itself.
To delete a memory, simply erase all descriptions you have given the memory, and then click on the 'submit' button.
maple leaf
  • elfbabe

For the love of God, a cache-clearing FAQ!

I am getting really tired of explaining this over and over again. Caches are addressed briefly in section 4 of the "Why isn't my entry showing up where it is supposed to?" section, but information isn't given on clearing your cache, and I know that IE can be quite annoying about continuing to load the old version for no particular reason. Have included instructions on Netscape/Mozilla for completeness.

This should be under the Journal Entries section someplace.
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