June 19th, 2004

smallville //by??

[UPI] FAQ #99 / FAQ #1

FAQ #1 » What are user pictures? How do I upload them?
Should you require any help creating or editing a user picture, there are volunteers willing to help you. See http://www.livejournal.com/support/faqbrowse.bml?faqid=99 for details.

FAQ #99 » Who can help me create or edit a user picture?
The Userpics Team is a community of several volunteers that are willing to help you create or edit a userpic. You can view the Userpics Team's Community Info by visiting http://www.livejournal.com/userinfo.bml?user=userpics .

Suggest: Para. in FAQ #1 edited to "Should you require any help creating or editing a user picture, the Userpics team consists of volunteers willing to help you. See http://www.livejournal.com/support/faqbrowse.bml?faqid=99 for details". Or similar/better.

Rationale: Within a support query, if a user requests help on what they must do to make the picture they wish to use successfully fit requirements; referral to FAQ #99 may cause them confusion over support volunteers vs. Userpics team volunteers. Viz., a volunteer redirecting when they are themself a volunteer (in eyes of user). The Support response can be worded so as to avoid that possibility somewhat e.g. (pthalogreen: ...FAQ referenced above also contains information on how to contact a team of volunteers who can help you with this.); but minor FAQ reword would increase clarity/decrease possiblity of confusion.</a>