January 3rd, 2009

lotus
  • jai_dit

storage space and userpics

Inspired by this post, I think some FAQs could use a short bit like "Your storage space contains your ScrapBook, voice posts, and userpics. If you exceed your storage space, you must delete some files (or upgrade your account) in order to upload additional userpics." 183 (voice posts) and 246 (ScrapBook) already have such a line, although they also delineate how much storage space each account level gets, so it makes sense that since userpics are also affected by this issue that it should be mentioned in a userpic FAQ or two. On the other hand, this isn't an error people are likely to run into very much, I would think, at least not with userpics.

I was thinking this should go into 98 (Why can't I upload my userpic), with 1 (how to upload userpics) linking to that bit.
lotus
  • jai_dit

downgrading from Plus / merging FAQ 288 into 114?

Based on the discussion in this post, it looks like it's worth considering merging 288 and 114. Both cover the same topic, but 114 does it more clearly and in depth (and is better linked.) So, I propose this: let's change 114 to the title "What happens to my account if my Paid time expires? How do I downgrade my account to Basic?" and then hide 288. 114 needs to include what appears to be a new downgrade URL anyway. It would also then need to include a bit about advertising. I don't think there's anything else from 288 that isn't already covered in 114.

Possible issue here: 288 is linked from http://www.livejournal.com/manage/account/?changelevel=1 (the "I want to get rid of my ads" page) as a "here's what you'll lose if you switch to basic", and 114 is more general. Still, I think it's better not to duplicate information if possible. Hmm. /manage/account/downgrade.bml also links to 288, and 288 seems to be direct copypasta of that page.

As far as downgrading itself goes, what URL should be linked to? 114 links to http://www.livejournal.com/manage/payments/ (which redirects to /manage/account/, which if you're Plus is just a Paid account upsell). 288 links to http://www.livejournal.com/manage/account/downgrade.bml which seems to be the direct "downgrade me now!!" page. http://www.livejournal.com/manage/account/?changelevel=1 might even be a better page to link to as it gives all three options.