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April 17th, 2009

FAQ 244: Account marked underage

Removed mention of sending in alternate age verification by fax. Almost no one uses that method (barely 1 person a month) and it's costing us time and energy to maintain it. Instead, people are instructed to use mail or email. If someone absolutely can't do either of those, we'll handle it with them on an individual basis.

ORIGINAL TEXT:
This process requires that you or your parents submit a copy of a government-issued ID (such as a driver's license or passport) or a birth certificate, either by mail, fax, or email.

NEW TEXT:
This process requires that you or your parents submit a copy of a government-issued ID (such as a driver's license or passport) or a birth certificate, either by mail or email.

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