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September 7th, 2009

proposed faqcat changes

I was going back through old lj_docadmin RFCs, and I found a proposal to restructure the Site Nav category (Members-Only), which I agree with. Basically, Site Nav is a bit of a dumping ground; it's a large faqcat with 22 FAQs, many of which don't actually have to do with site navigation. Instead, let's split it up into a new "Communication & Notifications" category, and rename Site Nav into "LiveJournal Features & Navigation":

LiveJournal Features & Navigation (formerly Site Nav; 12 FAQs)Collapse )

Communication & Notifications (new cat; 9 FAQs)Collapse )

Actually, I'd be in favor of hiding 271 since it's old and deprecated. (ETA: Done!)

I also found some other FAQs that could benefit from moving categories:

Into Accounts
Logging in and managing sessions have more to do with your account than they do navigating the site, and they're not really a feature.

Into Mobile Access
Both of these are in fact clients, but since they're only available from mobile phones, they fit better into mobile access.

Into Journal Entries
Memories are specific to journal entries only, and it makes little sense to have Memories in a different faqcat than Tags. Calendar/Archive also is entirely about displaying journal entries.

Into Working with Other Sites
FAQs specifically about working with other sites should go into Working with Other Sites. Specifically, these FAQs are about what happens on another site after you post an entry, not posting an entry on LJ themselves.

Thoughts? We're looking to do this by Friday, so please respond by then :)

Edit: Have re-arranged some of the FAQs based on what we actually did. Hid 271, moved 264.

Into Journal Customization

FAQ 298: My Guests and Communities

Our new FAQ for My Guests doesn't explain how My Guests interacts with communities -- can communities activate My Guests? Are visitors only recorded on entries where the poster has activated the feature? Does the feature work in communities at all?

This either needs to be tested, or someone who knows can provide the information, and then documented.

Improving search through catching typos

So teshiron advises that one can leave HTML comments in FAQs and have them be searchable.

Most FAQs already have the keywords they need in their text, but it would make sense to go through the FAQs, figure out the common typos and what FAQs they go with, and insert comments with the typos.

It is a big project.

"how bug is formed? how site get errors?" -- tiferet

While the usual method of Support + FAQ is finding Support and being pointed to the FAQ, it would help to have instructions on

1) Support and where to find it and file a request

2) how to report a bug

How do I get technical support for LiveJournal? Where do I report a bug?

You can contact LiveJournal's technical support for a number of different issues, including general technical support with LiveJournal, and if you have discovered a bug.

You should contact LiveJournal support if you:
have difficulty finding the answer to your question in the FAQ
need to report the death of a LiveJournal user
have found a bug
do not understand a LiveJournal feature
would like more information than is available in the FAQ
would like to know if LiveJournal offers a specific feature
need to change a syndicated feed
have found an error in the FAQs
would like to request a change or improvement to the FAQs
have found an error such as a grammatical or spelling problem on a LiveJournal page
have found out of date information on a LiveJournal page
find a thing that is not working like you think it should
[go through whatgoeswhere?]

LiveJournal support is provided by fellow users of the site donating their time, senior volunteers, and LiveJournal staff. The majority of support is viewable by the public and answers may be suggested by any user, although all suggested answers must be approved by a senior volunteer or staff member before they are sent as an official answer.

Some support requests are handled on a private board, and may only be answered by staff or senior volunteers. If a support request requires an answer from senior volunteers, staff, or developers, the support request may be moved to a private board. If a support request contains sensitive information, it may also be moved.

Special cases:
Suggestions: http://www.livejournal.com/support/faqbrowse.bml?faqid=164
Abuse: http://www.livejournal.com/support/faqbrowse.bml?faqid=105
[rundown of contact page]

new faq?

Why am I receiving unwanted email in connection with LiveJournal?

This could address:
signing up for notifications and forgetting about it
not knowing how to turn off notifications
someone else using your email address to create an account
joe jobs (forging your @lj email alias to send out spam)
email linking to spam pages on LJ, not sent through LJ or with forged headers.
receiving spam through your @lj email alias
receiving spam through the email address you have displayed on your profile

This would be really helpful whenever news posts go out and we get a stream of "unsubscribe me" requests. Also, it's a good place to document http://www.livejournal.com/settings/?c=MangleEmail.


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