Hey! After answering questions in support for a few weeks now there are two FAQs that I think would make it a lot easier:
Can I transfer or have a refund on paid time? Although this is in the terms of service it would make it a lot easier to point the user to a FAQ about this (and may even curb some of the many support requests we receive about it).
How do I set the title of my journal? Many users have been inquiring about the new ability to set the title and subtitle of their journal as well as the title of their friends page from the Edit Personal Info page. It would be helpful to have a FAQ to point them to rather than having to explain it every time.