Marissa (elfbabe) wrote in lj_userdoc,

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For the love of God, a cache-clearing FAQ!

I am getting really tired of explaining this over and over again. Caches are addressed briefly in section 4 of the "Why isn't my entry showing up where it is supposed to?" section, but information isn't given on clearing your cache, and I know that IE can be quite annoying about continuing to load the old version for no particular reason. Have included instructions on Netscape/Mozilla for completeness.

This should be under the Journal Entries section someplace.

Why can't I see recent entries on my journal/friends page?

Your web browser may be showing you an old version of the page that it has stored, or "cached" on your hard drive so that it can load the page more quickly when you visit it. Unfortunately, when this cached page is a journal or a friends page, it quickly becomes out-of-date. To force your browser to get the newest version from the server, you will need to clear your cache.

If you are using Microsoft Internet Explorer, go to "Tools", which is at the top of your browser window. Then click on "Internet Options". A box with several tabs on the top will pop up. Click the "Delete Files" button in the "Temporary Internet files" section. (It is under the "General" tab, and you should see it as soon as you click on "Internet Options".) Then click the OK button and reload the page that you were previously having trouble with.

If you are using Netscape or Mozilla, go to "Edit", which is at the top of your browser window. Then click on "Preferences". Under the "Category" section, which will appear on the left-hand side, click on the "Advanced" category to expand it. Select the "Cache" section. You will now see two buttons on the right-hand side of the screen, saying "Clear Memory Cache" and "Clear Disk Cache". Click on both of them, then click the OK button and reload the page.

If you have cleared your cache and reloaded, your browser will be showing you the most recent version of the page it can get.
Tags: cat-troubleshooting, faq160

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