A Wandering Hobbit (redbird) wrote in lj_userdoc,
A Wandering Hobbit

Suggestion: "open proxy" FAQ

Support is getting quite a few requests that basically say "I got this error message about an open proxy. What does it mean?" or "I got this error message, and I'm not a spammer."

I'd like to be able to point to a FAQ that explains what an open proxy is; the difference between "you're a spammer" and "you're using an insecure machine"; and a statement that they need to talk to their ISP first. Yes, the error message suggests going to their ISPs, but it doesn't define "open proxy" and it says that the IP address in question might not be an open proxy, in which case, come to us.

I'm not sure how to word this one: in fact, I came over here after realizing that I couldn't write a definition of "open proxy" good enough to include in a screened support answer.
Tags: cat-troubleshooting, faq203, status-resolved

  • FAQ232

    There is a typo (or two) in FAQ232. I'm talking about the following sentence: Ddd them to your Friends list them with the Add Friend button at…

  • New FAQ: How do I deal with spam?

    This FAQ is meant to tie together all of our spam-related information, currently spread over several different categories. Ideally, I'd like to have…

  • Identity Account FAQs

    As LiveJournal Support regularly uses the term identity accounts both in answers to users and amongst themselves, and some system pages refer to…

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded