Emptied of expectation. Relax. (tinyjo) wrote in lj_userdoc,
Emptied of expectation. Relax.
tinyjo
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[New FAQ] open proxies

Last one for today - from me anyway. So. This is a frequently asked question in Web at the moment and so I'd like to see it as an FAQ. One of the reasons it's a frequently asked question is that the error message received says "please contact your ISP or this site's tech support to help resolve the problem." So they raise a support request and we explain to them why open proxies are blocked and say Go talk to your ISP. What I'd really like to do is cut out the middle man and replace this message with "please refer to this FAQ for more information on open proxies and what you should do to enable you to leave anonymous comments" (or something. That wording isn't great.).



Category: Troubleshooting
Title: Why can't I post anonymous comments? What is an Open Proxy?
Text:
An Open Proxy is an unrestricted point of access to the internet. Because they are unrestricted, Open Proxies are frequently used by spammers, who have difficulty gaining access to more controlled access points. In order to protect the site and its users from comment spam LiveJournal disallows any anonymous comments which are received from Open Proxies. Administrators are aware that this can block genuine comments as well as spam and work to refine the system continues but there are no plans for change in the near future.

IP addresses are identified as Open Proxies based on a publicly available register, which is frequently being updated. This register is not managed by LiveJournal but externally by http://www.spamhaus.org. To have your IP address unblocked you will need to contact your ISP to inform them of the situation. They can then discover why the IP address has been blocked and start the process of having it removed from the blacklist if possible.

If you are unable to avoid making use of an Open Proxy when connecting to the internet, you may wish to consider creating an account for use when commenting. Please see http://www.livejournal.com/support/faqbrowse.bml?faqid=104 for assistance with creating an account.


Some technical people and probably rah and mark definitely need to look at this to check for accuracy but yeah. First draft. Anyway, I'll pipe down now.
Tags: cat-troubleshooting, status-resolved
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