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[paidaccounts] FAQ 30: text messaging

This was originally going to be a minor rewrite for simplification, clarity and such things, but it turned into a fairly major rewrite, with significant extra information, so I'm throwing it out here for discussion. Notable changes are addition of information on sending text messages, and on actually setting the text message option, a change to the subject, and complete reorganisation of its structure. alsatia and I both wrote bits of this. The good bits are probably hers, and the sucky bits are probably mine.



What is the text messaging feature? How do I use it?

LiveJournal's text messaging feature allows people to send text messages to users' cellphones or pagers by following a link on the user info page. This lets users receive text messages without having to publicly share their phone numbers. Paid and Permanent Account holders can set up their text messaging options and receive text messages. All account types, as well as users without accounts, can send text messages.

LiveJournal does not charge for sending or receiving messages. However, your cellphone or pager service provider may charge for each text message you receive. Please check with your service provider for information on text messaging fees.


SENDING TEXT MESSAGES

If a user has text messaging enabled and you are authorized to send them messages, a section labeled "Text Message" will appear in their user info. You can click the link there to reach a form where you type in the text message. If you are logged into a LiveJournal account, the "From" field will automatically be filled in with your username. Otherwise you should fill in this field with a name to identify yourself. You can then type your message in the "Message" field and click the "Send Message!" button.


SETTING TEXT MESSAGING OPTIONS

If you have a Paid or Permanent account, you can set your text messaging options at http://www.livejournal.com/editinfo.bml, at the bottom of the "Personal Information" section. To enable text messaging, you must check the appropriate box, select your cellphone provider from the dropdown menu, and enter your full phone number. A list of currently supported providers is available at http://www.livejournal.com/tools/textmessage.bml?mode=details.

You can also select a security level to determine who can use LiveJournal to send you text messages. The security levels are: Anybody (all visitors, even if not logged into LiveJournal), Registered Users (only people who are logged into LiveJournal), and Friends only (only people you put on your Friends list).


REPORTING PROBLEMS AND REQUESTING ADDITIONS

Any problems you experience with using the text messaging feature should be reported to the lj_textmessage community (http://www.livejournal.com/userinfo.bml?user=lj_textmessage). If your text messaging provider isn't supported by LiveJournal, you can post to lj_textmessage and request that it be added.

The text message development team will be happy to add your service if you provide the necessary information listed below. You also will need to help with testing, which typically involves receiving one or more text messages and providing feedback.

If you receive text messages via e-mail, you must include:

* The name of the service (be specific)
* The e-mail address which is used to send messages
* Any limit on the length of the name of the sender, the subject, and the message
* Any other information you may have

If you receive text messages via a web page, you must include:

* The name of the service (be specific)
* The URL of the page, preferably of the receiving script
* The format used to address the recipient (for instance, phone number or username)
* Any limit on the length of the name of the sender, the subject, and the message
* Any extra fields that need to be submitted
* Any other information you may have

Further information can be found on the lj_textmessage user info page, and any questions about these guidelines should be posted in the community.


FURTHER READING

How do I buy a Paid Account?
http://www.livejournal.com/support/faqbrowse.bml?faqid=21

What are the Paid Account benefits?
http://www.livejournal.com/support/faqbrowse.bml?faqid=131

How do I manage my Friends list?
http://www.livejournal.com/support/faqbrowse.bml?faqid=61
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