Chris Rothbauer (redfarmer) wrote in lj_userdoc,
Chris Rothbauer
redfarmer
lj_userdoc

Suggested Additions to FAQs 104 and 16

Hey all! Browsing the support board yesterday I noticed a lot of requests where the user was having trouble with their journal so they created a new account thinking that would solve the problem when it only confounded their problems. What I would like to propose is that disclaimers be added to FAQ 104 (How do I create an account? How do I get started?) and FAQ 16 (How do I delete/undelete my entire journal?) to read the following:

FAQ 104:

If you are creating a new account because of technical problems you're having with your current account, please be aware that this may not solve your problem. To solve your problem, you may wish to browse through the FAQs, especially the Troubleshooting category (http://www.livejournal.com/support/faqbrowse.bml?faqcat=troubleshooting) or, for additional assistance, you may wish to contact LiveJournal support (http://www.livejournal.com/support/).

FAQ 16:

If you are deleting your account simply because of a technical problem you are having with your journal, please be aware that the problem you are having may be easily fixed. To solve your problem, you may wish to browse through the FAQs, especially the Troubleshooting category (http://www.livejournal.com/support/faqbrowse.bml?faqcat=troubleshooting) or, for additional assistance, you may wish to contact LiveJournal support (http://www.livejournal.com/support/).
Subscribe
  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 7 comments