Tribeless Nomad (tribelessnomad) wrote in lj_userdoc,
Tribeless Nomad
tribelessnomad
lj_userdoc

Support Guide changes

There are new (sub)sections in the Guide to Answering Support Requests:These are based on posts by insomnia and leora.

The Guide still needs to be updated to explain how category-specific administration works. I'm hoping Leora or Opi will work on that.

We also need to start splitting this document up into multiple Guides soon. I think the best way to start is by moving information for privileged volunteers into a separate Guide. I'll take care of that. Later, specific departments like Customization will probably submit enough policy material to justify creating additional, category-specific Guides.
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