Kevin (kevin) wrote in lj_userdoc,
Kevin
kevin
lj_userdoc

FAQ 180: How can I buy more space for user pictures?

I have a revision suggestion for FAQ 180 (How can I buy more space for user pictures?).

This issue cropped up in this support request.

Since the addition of ScrapBook, users are more concerned with the amount of file space their account has. FAQ 180 is a little misleading when it talks about buying additional "space" for user pictures. What is actually being purchased is the ability to upload additional pictures -- the amount of file space (100 MB by default for Paid Account users, which is used for UPI's, PhonePosts, ScrapBook pictures, etc.) does not increase.

The current version of the FAQ:
How can I buy more space for user pictures?
Paid users can purchase the ability to have 50 total user pictures for a small fee. If you would like to purchase additional space for user pictures but do not have a paid account, see http://www.livejournal.com/support/faqbrowse.bml?faqid=21 for information on how to purchase one.

You need to have a paid account to be able to purchase additional space for user pictures. Current fees for extra pictures are:

$10 USD for 12 months
$6 USD for 6 months
$2 USD for 2 months

To purchase additional space for user pictures, visit the Payment Center at http://www.livejournal.com/pay/ and choose the "Extra Userpics" option from the drop-down Item box.

Once purchased, http://www.livejournal.com/paidaccounts/status.bml will show both the expiration dates for your paid account and additional user picture space.

You will only be able to use the additional user pictures for the time that you choose to pay for. Please see http://www.livejournal.com/support/faqbrowse.bml?faqid=193 for information on what happens to your user pictures when your paid account or additional space expires.

For instructions on uploading your user pictures, visit http://www.livejournal.com/support/faqbrowse.bml?faqid=1.


My proposed revision (basically replaces the word "space" with "slots" or "upload slots"):
How can I buy more upload slots for user pictures?
Paid users can purchase the ability to have 50 total user pictures for a small fee. If you would like to purchase additional upload slots for user pictures but do not have a paid account, see http://www.livejournal.com/support/faqbrowse.bml?faqid=21 for information on how to purchase one.

You need to have a paid account to be able to purchase additional upload slots for user pictures. Current fees for extra pictures are:

$10 USD for 12 months
$6 USD for 6 months
$2 USD for 2 months

To purchase additional slots for user pictures, visit the Payment Center at http://www.livejournal.com/pay/ and choose the "Extra Userpics" option from the drop-down Item box.

Once purchased, http://www.livejournal.com/paidaccounts/status.bml will show both the expiration dates for your paid account and additional user pictures.

You will only be able to use the additional user pictures for the time that you choose to pay for. Please see http://www.livejournal.com/support/faqbrowse.bml?faqid=193 for information on what happens to your user pictures when your paid account or additional slots expire.

For instructions on uploading your user pictures, visit http://www.livejournal.com/support/faqbrowse.bml?faqid=1.


I'm wide open to other ideas (something other than the word "slots"), but I think it would be good if we can re-word this FAQ to avoid misleading people.
Tags: cat-userpics, faq180, status-resolved
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