Dana <:3)~ (alsatia) wrote in lj_userdoc,
Dana <:3)~

  • Music:

FAQ #96: How do I change what my comment links say?

The support board gets about 4 billion requests a day about how to change comment links, usually from free users in S2 who need to be told that they can't do it unless they get a paid account or switch back to S1. Giving this long, rambling answer gets annoying.

If a user happened to actually browse the FAQs before asking this question, the one FAQ that would logically jump out and shout "Pick me! Pick me!" is FAQ #96. Maybe because the user is thinking "I want to change what my comment links say" and the FAQ is titled "How do I change what my comment links say?" There are just a few problems with users reading this FAQ on their own.

First, the FAQ is in the Style System 1 category. That makes sense, considering it only explains how to change comment links in S1. However, most of the general "How do I do FOO?" customization-related FAQs, where FOO can be done in either style system, are located in the Customization category and address both style systems.

Second, the FAQ is filled with overrides, and although there's some explanation of how to pick the right set of overrides and how to combine different sets if you're using multiple styles, it's still very confusing and users often mess it up and pick the wrong overrides, thus breaking the display of their journal.

Third, for the users who stumble on this FAQ while using a free account in S2 (most users, since S2 is the default), getting complete information on how to customize their comment links requires following a chain of three links to different FAQs:

* #96 links to #170 for information on customizing S2.
* #170 links to #145 for information on which S2 options are unavailable to free users.
* #145 links to #21 for information on how to buy a paid account.
* None of these FAQs links to #168 for information on how to switch to S1, in order to use the overrides in #96 (although #170 mentions switching from S1 to S2, so it's possible users could reverse the process).

The proposal: Edit FAQ #96 to explain the basics of how comment links can be customized, divided up by style system and account type, and include links to further information in all of the relevant places.

The overrides that are currently in the FAQ have been converted into howto tutorials and put into their own memory category (Comment Links - Changing Text of), so this new version of the FAQ can link to those.

Also, FAQ #96 should be moved to the Customization category, since it will contain information relevant to both style systems.

Support uses the following stock answer when free users in S2 ask how to customize their comment links, which might be helpful in writing a draft of the FAQ revision:

As noted in http://www.livejournal.com/support/faqbrowse.bml?faqid=171, changing the comment text in S2, your current style system, is not possible for free users. To change this text in S2, you will need to upgrade to a paid account, following the instructions at http://www.livejournal.com/support/faqbrowse.bml?faqid=21

However, it is possible for free users to change their comment link text while using the S1 style system. If you wish to switch back to S2, you can do so by following the instructions at http://www.livejournal.com/support/faqbrowse.bml?faqid=168. You can then find information on customizing your comment links at http://www.livejournal.com/support/faqbrowse.bml?faqid=96
Tags: cat-customize, cat-s1, faq96, status-resolved

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