Abe Hassan (burr86) wrote in lj_userdoc,
Abe Hassan

account payments

Can we consolidate these into one? Arie, what do you think?


"How do I set up automatic payments for my account?"

Automatic payments allow you to renew your paid account by billing your credit card according to the billing cycle you choose. You can enable, disable, or change your automatic payment settings at the Account Status page; you can also view your payment history.

To set up automatic payments, you will need a valid credit card (Visa, MasterCard, American Express or Discover). If you do not have a credit card, you can make manual payments at the LiveJournal Gift Shop with PayPal, a personal check, a money order, or cash.

You can select your billing cycle -- every month, every 2 months, every 6 months, or every 12 months -- as well as optional add-ons of extra userpics or extra storage space. These add-ons will be billed to you on the same cycle as your paid account. Your billing cycle begins on the same day that you set up automatic payments; because of this, your first payment may be prorated if you have existing paid time on your account.

Deleting a journal that is signed up for automatic payments will stop any future payments, but any remaining paid account time will be credited through your last billing cycle. If you undelete your journal, you will have to complete the automatic payment signup process again before automatic payments will resume.

You will always be credited for the full amount of paid account time you have paid for. However, if you enable automatic payments and later withdraw, you will not receive a refund for future unused time, nor will you be able to transfer it to another account.


Just move this into http://www.livejournal.com/support/faqbrowse.bml?faqid=44, no?


Just move this into http://www.livejournal.com/support/faqbrowse.bml?faqid=21, eh?


"Why are some payments prorated? How is my next automatic payment amount calculated?"

Having existing paid time on your account or receiving a gift of paid time will prorate your future payments. Changing your billing cycle or modifying your add-ons will also change the amount of your automatic payments. You can view the date and amount of your next payment at the Account Status page.

Your automatic payment cycle begins on the day that you set up automatic payments. If you have paid time remaining on your account, your initial payment (if applicable) will be prorated. If your paid time remaining exceeds the length of the billing cycle increment, you won't be billed until you're "caught up".

For example, if you have three months paid account time remaining and you select a 12 month automatic billing cycle, your bill will be prorated to charge you for nine months of account time. Alternately, if you select the monthly billing cycle, you will not see a charge for the first three months, until you're "caught up", at which time your first payment might be for a prorated amount. If your payment adds up to less than US $1, we will currently waive the charge.

And then scrub the other FAQs for formatting/etc, but no major content changes, and all will be well? Suggestions on whether or not FAQ merging would be a good idea, along with tweaks for the proposed text, would be ++.
Tags: cat-payments, faq21, faq235, faq236, faq237, faq238, faq239, faq241, faq242, faq44, status-resolved

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