Hello Kitty, Destroyer of Worlds (rahaeli) wrote in lj_userdoc,
Hello Kitty, Destroyer of Worlds
rahaeli
lj_userdoc

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Reading Levels

We often wonder why users don't read the FAQs. The sad fact is, some of them might not be able to.

The average reading level recommended for technical documents such as FAQs is 6th-10th grade reading level on the Flesch-Kinkaid or SMOG readability scale, with the best target being 8th grade reading level. Over 50% of American adults read at an 8th grade reading level or lower.

The average reading level of the LiveJournal FAQs is at least10th grade reading level.

With much thanks to arie, who did all the dirty work in running these through Word's grammar checker for me, here is a listing of the FAQs and their current reading level. It's very, very long, so it's lj-cut, and it's sorted by reading level, not by FAQ order.

Over the next few weeks, I'd like to work on realigning the reading level of these FAQs. Obviously, some of them contain complex technical material, and those will be understandably more dense than others.

I will be aiming for a 6th-8th grade reading level, as the majority of LJ users are age 18 or younger.

If anyone wants to yell at me for this, tell me now, before I start working ;) The biggest problem will probably be the fact that most of these changes, because of the amount of text changed in each FAQ, should probably be notified for the translators -- or should we not notify, even though it will likely be a bunch of relatively large changes?

I'll be working with the SMOG test, mostly, as that's the one that I'm most familiar with. The analysis below the LJ-cut is using the Flesch-Kinkaid scale, as that's what's built into Microsoft Word's readability checker and we wanted to get the preliminary analysis done as quickly as possible.

These numbers are whacked in a few places, since the heuristic that MS Word uses doesn't take URLs into account. Some of these are not this bad. :) If you can't figure out what's so unreadable about a particular FAQ, that's probably the reason.

Additionally, Word's grammar checker only goes up to 12th grade reading level. A much more accurate tally would arrive from tallying the Fleisch-Kinkaid Reading Ease, averaging that, and then assigning a reading level to that Reading Ease score. However, that's more work than I care to do right now. :P



How did LiveJournal get started? Flesch-Kincaid Grade Level 12.0

How are interests limited? Flesch-Kincaid Grade Level 12.0

What is the directory? Flesch-Kincaid Grade Level 12.0

What are the different account types? Flesch-Kincaid Grade Level 12.0

How do I secure my password and prevent other people from logging into my account? Flesch-Kincaid Grade Level 12.0

Can anyone help me create or edit my user picture? Flesch-Kincaid Grade Level 12.0

How do I post using a different userpic? Flesch-Kincaid Grade Level 12.0

Why are my posts showing an incorrect date/time? Flesch-Kincaid Grade Level 12.0

How do I add a link to another journal or another web site in my entry? Flesch-Kincaid Grade Level 12.0

What are the LJ-specific tags? Flesch-Kincaid Grade Level 12.0

What is Comment IP Logging? What do you mean, "this user is logging my IP address"? Flesch-Kincaid Grade Level 12.0

Can I ban an individual from posting comments in my journal? Flesch-Kincaid Grade Level 12.0

Who administers the Topic Directory? Flesch-Kincaid Grade Level 12.0

How do I manage my Friends List? Flesch-Kincaid Grade Level 12.0

My friends only posts are listed as public memories, who will see them? Flesch-Kincaid Grade Level 12.0

Can I ban someone from reading my journal? Flesch-Kincaid Grade Level 12.0

How do community journals work? Flesch-Kincaid Grade Level 12.0

How do I join a community? Flesch-Kincaid Grade Level 12.0

How do I find a community? Flesch-Kincaid Grade Level 12.0

Can I leave a community? Flesch-Kincaid Grade Level 12.0

Can anyone create a community? Flesch-Kincaid Grade Level 12.0

What are the options regarding open and closed communities? Flesch-Kincaid Grade Level 12.0

How do I give my community to another maintainer? Flesch-Kincaid Grade Level 12.0

How do I modify the look of my journal? Flesch-Kincaid Grade Level 12.0

How do I change the number of journal entries per page? Flesch-Kincaid Grade Level 12.0

How can I change what my "comments" links say? Flesch-Kincaid Grade Level 12.0

What are overrides? How do they work? Flesch-Kincaid Grade Level 12.0

Why can't I reply to comments in email? Flesch-Kincaid Grade Level 12.0

How do I check my LiveJournal email? Flesch-Kincaid Grade Level 12.0

How does the text messaging feature work? Flesch-Kincaid Grade Level 12.0

I'm having trouble with another user, what do I do? Flesch-Kincaid Grade Level 12.0

To what level of decency are journals held? Flesch-Kincaid Grade Level 12.0

How do I embed my journal into my home page? Flesch-Kincaid Grade Level 12.0

How do I add users and grant posting access to my community? Flesch-Kincaid Grade Level 11.8

Where are my notification emails? Flesch-Kincaid Grade Level 11.8

How's the music auto-detection work? Flesch-Kincaid Grade Level 11.8

How can I stop LiveJournal users from using my bandwidth by configuring my Apache server? Flesch-Kincaid Grade Level 11.8

Are there any restrictions on user pictures? Flesch-Kincaid Grade Level 11.6

I'm having problems accessing pages on LiveJournal. Why is this? Flesch-Kincaid Grade Level 11.6

What is the memory feature and how do I use it? Flesch-Kincaid Grade Level 11.5

How do I make text bold, italic or centered? Flesch-Kincaid Grade Level 11.5

Can I edit/delete an entry in a community journal? Flesch-Kincaid Grade Level 11.5

What happens to my paid account when it expires? Flesch-Kincaid Grade Level 11.4

What is the "Backdate Entry" option, and how do I use it? Flesch-Kincaid Grade Level 11.4

What is the auto add friends link on the bio pages? Flesch-Kincaid Grade Level 11.4

Can I make my whole journal Friends-only or Private? Flesch-Kincaid Grade Level 11.4

Who runs LiveJournal? Flesch-Kincaid Grade Level 11.2

Someone broke into my LiveJournal account! Flesch-Kincaid Grade Level 11.2

What is LiveJournal? Flesch-Kincaid Grade Level 11.2

How do I add a Background Image? Flesch-Kincaid Grade Level 11.1

What is a community? Flesch-Kincaid Grade Level 11.0

I forgot my username / password! Flesch-Kincaid Grade Level 10.9

How many invitation codes can I generate? Flesch-Kincaid Grade Level 10.9

Why are there errors when I try to validate? Flesch-Kincaid Grade Level 10.8

How do I upload my user pictures? Flesch-Kincaid Grade Level 10.8

Can someone remove or ban another member of a community? Flesch-Kincaid Grade Level 10.8

How do I add a todo list item? Flesch-Kincaid Grade Level 10.8

What's a paid account? How do I get one? Flesch-Kincaid Grade Level 10.7

How can I help? Flesch-Kincaid Grade Level 10.6

How many user pictures can I have? Flesch-Kincaid Grade Level 10.5

Custom Mood Themes Flesch-Kincaid Grade Level 10.4

There appears to be an abandoned journal. Can I have the username? Flesch-Kincaid Grade Level 10.3

I'm being attacked by an anonymous poster! Flesch-Kincaid Grade Level 10.3

How do I create an account? Flesch-Kincaid Grade Level 10.2

If I join a community, and make a friends only post in my journal, can the other members of the community see my post? Flesch-Kincaid Grade Level 10.2

How can I change the email address that LiveJournal uses? Flesch-Kincaid Grade Level 10.1

Why isn't my entry showing up where it is supposed to? Flesch-Kincaid Grade Level 10.0

How do I add pictures to my journal entries? Flesch-Kincaid Grade Level 10.0

How do I add a mood icon to my posts? Flesch-Kincaid Grade Level 10.0

How do I post in a community? Flesch-Kincaid Grade Level 9.9

Can I prevent anonymous people from commenting in my journal? Flesch-Kincaid Grade Level 9.7

Can I edit/delete a comment I posted or that was posted in my journal? Flesch-Kincaid Grade Level 9.5

Why can't I use JavaScript in my styles? Flesch-Kincaid Grade Level 9.5

Can I look at another user's todo lists? Flesch-Kincaid Grade Level 9.5

Can I edit a journal entry I wrote? Flesch-Kincaid Grade Level 9.4

Can I prevent all people from commenting in my journal? Flesch-Kincaid Grade Level 9.4

What is a LiveJournal todo list? Flesch-Kincaid Grade Level 9.4

My account has been suspended! Why? What can I do to get it back? Flesch-Kincaid Grade Level 9.4

What are the fast servers? Flesch-Kincaid Grade Level 9.3

It's free? Flesch-Kincaid Grade Level 9.2

Which journals are officially sponsored by LiveJournal? Flesch-Kincaid Grade Level 9.1

Can I delete a community? Flesch-Kincaid Grade Level 9.1

Does the Windows MFC client work through proxies? Flesch-Kincaid Grade Level 9.1

How do I get validated? It says I'm currently not validated! Flesch-Kincaid Grade Level 9.0

Can I delete all my entries but keep my username? Flesch-Kincaid Grade Level 9.0

How does the "Browse By Topic" feature work? Flesch-Kincaid Grade Level 9.0

How do I add a poll into my journal entries? Flesch-Kincaid Grade Level 8.9

How do I set up my Message Boards and see comments? Flesch-Kincaid Grade Level 8.9

How do I change the font in my journal? Flesch-Kincaid Grade Level 8.9

Can I do anything to stop my journal from ending up on search engines? Flesch-Kincaid Grade Level 8.9

Current music Flesch-Kincaid Grade Level 8.8

Can I delete a journal entry I wrote? Flesch-Kincaid Grade Level 8.8

I don't want to be in topic directory, so could you remove my entry from the listing? Flesch-Kincaid Grade Level 8.8

How does my Calendar work? Flesch-Kincaid Grade Level 8.6

How are Friend Groups created or edited? Flesch-Kincaid Grade Level 8.4

Who can read my journal entries? How can I make things public, private, and protected? Flesch-Kincaid Grade Level 8.4

What do you consider to be hateful? Flesch-Kincaid Grade Level 8.4

Can I post a "members only" post in a community? Flesch Reading Ease 61.2, Flesch-Kincaid Grade Level 8.3

I'm being stalked! Flesch-Kincaid Grade Level 8.3

How do I delete/undelete my entire journal? Flesch-Kincaid Grade Level 8.2

How can I buy a paid account for somebody else? Flesch-Kincaid Grade Level 8.1

Are there limits on the number of todo items I can have? Flesch-Kincaid Grade Level 8.1




What does the "Don't auto-format" option do? Flesch-Kincaid Grade Level 7.7

Someone is harassing me, what can I do? Flesch-Kincaid Grade Level 7.6

I no longer want a user picture on my journal, can I delete my pic(s)? Flesch-Kincaid Grade Level 7.5

Will people actually use this? Flesch-Kincaid Grade Level 7.4

Can I edit a todo list item? Flesch-Kincaid Grade Level 7.3

If someone lists me as a friend will they see my friends only entries? Flesch-Kincaid Grade Level 7.2

How do I make a custom style? Flesch-Kincaid Grade Level 7.0

Can I change my username later? Flesch-Kincaid Grade Level 6.6

Why am I not showing up in the directory? I chose to be listed! Flesch-Kincaid Grade Level 6.6

Why does my journal (or friends view) suddenly require me to scroll? Flesch-Kincaid Grade Level 6.4

Can I download my entire journal? Flesch-Kincaid Grade Level 6.4

Do you delete old journal entries? Flesch-Kincaid Grade Level 5.8

How do I get started? Flesch-Kincaid Grade Level 0.5

How can I change my password? Flesch-Kincaid Grade Level 0.5


Average reading level, by FAQ category:

About LiveJournal9.11
Site Navigation Features10.64
Accounts9.33
User Pictures10.77
Journal Entries9.60
Comments10.25
Topic Directory9.30
Friends & Security Levels10.35
Communities11.10
Customization10.54
To-Do Lists9.02
Additional Features6.4
Communications11.25
Client Software10.45
Conflicts with Other Users9.71
Working with Other Sites10.9
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