Res facta quae tamen fingi potuit (pauamma) wrote in lj_userdoc,
Res facta quae tamen fingi potuit
pauamma
lj_userdoc

FAQ160ng draft

Following this proposal, here's a draft of FAQ160ng, which merges the current content of FAQ160 itself and (some of) the howtos it links to.

Please check for accuracy, and for consistency with current versions of the browsers listed. Also, if you see other common browsers missing, please fill in the details. (Specifically, any verified information on clearing cache with Konqueror and the AOL browser are welcome.)

Question (unchanged):

Why can't I see the most recent version of a page? Why won't my journal or friends page update?

Summary: (cribbed from existing answer)

If you aren't seeing the most recent versions of LiveJournal pages, you are most likely viewing an old version of the page in your browser cache. Specific examples include recent updates not showing on your friends page or a message that your LiveJournal updates were successful before making any updates.

First, click your web browser's Refresh or Reload button. Next, clear your browser's cache or consult browser documentation to see if your browser provides a "hard" or "forced" refresh. For instructions on clearing your browser's cache, read your browser's documentation or the rest of this FAQ (click on "Read more" below).

If clearing your browser cache doesn't resolve the problem, you will need to investigate other reasons why entries are not showing correctly. In particular, entries marked as dated out of order will not appear on your friends page. Additionally, incorrectly formatted HTML can make your journal or friends page appear to stop updating.

Answer:

Clearing Your Browser's Cache



How to clear your cache depends on the browser you use, and sometimes on the browse version or operating system. The list below covers common combinations; if yours isn't in that list, you will need to read available documentation for your browser, consult its technical support resources, or use an Internet search engine to locate that information.

  • Interner Explorer 6:
    1. Click Tools on the menu bar
    2. Click on Internet Options
    3. Click on Delete Files
    4. Click on OK (in the Delete Files dialog box)
    5. Click on OK (in the Internet Options window)
  • Internet Explorer 7:
    1. Click Tools on the menu bar
    2. Click on Internet Options
    3. Click on Delete... (in the Browsing History section)
    4. Click on Yes (in the confirmation window)
    5. Click on Close (in the Delete Browsing History window)
    6. Click on OK (in the Internet Options window)
  • Firefox 1.5:
    1. Click Tools on the menu bar
    2. Click on Options...
    3. Click the Privacy icon
    4. Click the Cache tab
    5. Click the Clear Cache Now button
    6. Click on OK
  • Firefox 2.0:
    1. Click Tools on the menu bar
    2. Select Clear Private Data...
    3. In the dialog box, make sure Cache is checked and all other checkboxes are unchecked
    4. Click Clear Private Data Now
  • Opera 9.x:
    1. Click Tools on the menu bar
    2. Select Delete Private Data
    3. Click on Details
    4. Check that Delete entire cache is checked and that all other checkboxes are unchecked
    5. Click on Delete
  • Netscape 8.x:
    1. Click Tools on the menu bar
    2. Select Options...
    3. In the Security and Privacy column, clock on Privacy
    4. Click the Clear button next to Cache
    5. If you get a question window asking "This will permanently delete Cache. Do you wish to proceed?", click on OK
    6. Click on OK to close the Options window
  • Netscape 9.x:
    1. Click Tools on the menu bar
    2. Select Clear Private Data...
    3. In the dialog box, make sure Cache is checked and all other checkboxes are unchecked
    4. Click Clear Private Data Now
  • SeaMonkey 1.1:
    1. Click Edit on the menu bar
    2. Select Preferences...
    3. In the Category column on the right, expand Advanced by clicking the + in the box on the same line (if that box contains a -, it's already expanded)
    4. Click on the Cache line under Advanced
    5. Click on the Clear Cache button
    6. Click on OK
  • Safari 1.3:
    1. Click Safari on the menu bar
    2. Select Empty Cache
Tags: cat-troubleshooting, faq160, status-resolved
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