"Your LiveJournal support request has been filed and will be answered as soon as possible. Your request tracking number is XXXXX. You can track its progress here: "
Can we get something added here that says, oh, hell, I dunno. "Please be mindful that the support system is run by volunteers and as such may not be answered immediately" and maybe something that says "complex customization questions may take extra time"
I'd personally like to see the "as soon as possible" deleted, but, that's me.
(Also, any such editing will also have to be applied to the e-mail that is sent out...)