Mark (markf) wrote in lj_userdoc,
Mark
markf
lj_userdoc

New FAQ: What is the Error Console? How do I open the Error console in my browser?

The error console is becoming more and more useful for troubleshooting as JavaScript is becoming more prevalent on the site, so I'm throwing together a quick & dirty FAQ for how to open it and use it in common browsers.


Most web browsers have an Error Console which will show any errors on the page you are attempting to load. The errors this tool lists can help provide useful information for the Support Team to help troubleshoot the cause of problems you are having.

Below is instructions on how to access the Error Console in the most recent version of browsers which are supported by LiveJournal.

Mozilla Firefox

  1. Select Tools > Web Developer > Error Console.

  2. Go to the web page you are having trouble with.

  3. The Error Console should show you any errors on this page; you will need to copy & paste these errors and reply to any support request where this diagnostic information has been requested.


Google Chrome

  1. Click the settings icon in the upper right corner of Chrome.

  2. Select Tools -> JavaScript Console

  3. Go to the web page you are having trouble with.

  4. The Error Console should show you any errors on this page; you will need to copy & paste these errors and reply to any support request where this diagnostic information has been requested.


Safari

To open the error console in Safari, Developer Mode needs to be enabled first. To enable Developer Mode:

  1. Open the Safari menu and select Preferences...

  2. Click on the Advanced tab of the popup which appears.

  3. Select Show Develop menu in menu bar.


Once Developer Mode is enabled:

  1. Open the Develop menu and select Show Error Console.

  2. Go to the web page you are having trouble with.

  3. The Error Console should show you any errors on this page; you will need to copy & paste these errors and reply to any support request where this diagnostic information has been requested.


Opera

  1. Open the Tools menu and select Advanced -> Error Console.

  2. Go to the web page you are having trouble with.

  3. In the lower left corner of the Error console are two dropdown menus. Change the first menu option to JavaScript and the second menu option to Errors.

  4. The Error Console should show you any errors on this page; you will need to copy & paste these errors and reply to any support request where this diagnostic information has been requested.


Internet Explorer

  1. Open the Tools menu (the gear icon in the upper right corner) and select F12 Developer tools.

  2. Click the Console tab.

  3. The Error Console should show you any errors on this page; you will need to copy & paste these errors and reply to any support request where this diagnostic information has been requested.



[edit] Added: http://www.livejournal.com/support/faq/400.html
Tags: error console, faq400
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