Jack (jackola) wrote in lj_userdoc,
Jack
jackola
lj_userdoc

Suggested FAQ edition.

I suggest that a FAQ be added to the "Communications" area called "Why can't I stay logged in?" or "Why do I keep getting logged out?" or something of that nature.

reason: TONS of people, even before the recent login change, make requests where support staff usually tells them to clear thier cookies using the directions located here: http://support.lexis-nexis.com/nexis/Record.asp?ARTICLEID=wg_cache&vcRef=1

I think we should be able to point them to a FAQ instead of to some other site.

The FAQ could mention that you have the option to stay logged in premanently, the new changes made to the login procedure, how to clear cookies, and how to log out.
Subscribe

  • Needs more information

    FAQ 338 has some info on the "suspicious comments" thing, but I think it needs expansion. 1) People don't realize that once/if a comment has been…

  • Preview Button No Longer Exists

    Sophie mentioned on IRC that there is a section of FAQ 72 that explicitly states a preview button is available for comments. This hasn't been true…

  • (no subject)

    The new comment screening feature (see news) isn't really documented at all, and we'll be receiving a very good portion of support…

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 9 comments