Jack (jackola) wrote in lj_userdoc,

Suggested FAQ edition.

I suggest that a FAQ be added to the "Communications" area called "Why can't I stay logged in?" or "Why do I keep getting logged out?" or something of that nature.

reason: TONS of people, even before the recent login change, make requests where support staff usually tells them to clear thier cookies using the directions located here: http://support.lexis-nexis.com/nexis/Record.asp?ARTICLEID=wg_cache&vcRef=1

I think we should be able to point them to a FAQ instead of to some other site.

The FAQ could mention that you have the option to stay logged in premanently, the new changes made to the login procedure, how to clear cookies, and how to log out.

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