Tags: faq189

  • pne

Put the ability to edit comments into a couple of FAQs

When you search FAQs for "edit comments", the only thing you find is FAQ 189 on "irreparable markup", which tells you that "you cannot edit comments".

That hasn't been true for quite a while, so the sentence in parentheses should probably read something more along the lines of "If the error is in a comment, you can edit it only if you have a Paid or Permanent Account and nobody has yet replied to the comment" with a link to FAQ 15 and then perhaps the existing "you will have to delete and re-post the corrected version", though you'd only want one link to FAQ 15, not two.

Also, the list of Paid Account benefits could stand to add "the ability to edit comments" somewhere in the list of features for personal Paid Accounts.

animated bunneh icon
  • burr86

troubleshooting FAQ category smackdown

I'm feeling saucy.

FAQ165 | Why can't I update with long entries?
-- Removed the link to FAQ 148 (mostly irrelevant for tihs situation)
-- Changed the location of the linebreak. :P

FAQ203 | Why is my IP address detected as an open proxy? Why am I marked as a source of spam?
-- Took out a ton of the verbiage and consolidated it.
-- Considering moving the "create an acct" to the summary, but couldn't find a good way to work it in

FAQ33 | Why don't my journal entries show the correct date or time? Can I use 12-hour time?
-- Took out the link to "why does lj display incorrectly?"
-- took out the "setting tz only affects comments", since it actually does affect entries now
-- put "set your timezone" on the "JS disabled" section
-- reworded the 24h time section

FAQ189 | Why do I receive an "irreparable invalid markup in entry" error?
-- Took out the text of the error. Who cares? :P
-- shortening it to "HTML or LJ-specific tags". lj-cut isn't HTML, but I don't care. :P
-- Took out the "preview your comment!!"
-- Took out the link to the fifty bajillion different features. (If I made a style, I can edit it, too. :P)
-- kept a copy of the old version locally.

FAQ161 | Why do I receive an "invalid cookies" error? How can I fix it?
-- Hahahahaha, this error actually never occurs anymore, as far as I can tell. (We don't set "fast server" cookies anymore, that's all handled on our end.)
-- FAQ hidden, local copy saved, redirected to FAQ162

FAQ133 | Why do some of my characters appear as question marks? How do I set my default text encoding?
-- Cleaned up the text a bit
-- Took out the "omg old browsers!!" bit. If your browser's that old ... yeah, get with the times. :P
-- ... Yeah, okay, merged this into FAQ143, local copy saved, etc.

FAQ143 | Why can't I edit my user bio, interests, or entries?
-- Modified to take in FAQ133's content
-- Took out the "malformed HTML" bit, that bug was fixed *ages* ago, heh.
-- Renamed to "Why can't I edit my profile, interests, or entries? How do I set my default encoding?"
-- Tweaked the summary for readability
-- took out the text of the bad unicode input error msg, unnecessary
-- trimmed down the explanation of the UTF-8 theory to just "here's how to fix"

FAQ211 | Why do I receive errors when logging into LiveJournal?
-- Reordered the bullet points in order of likeliness
-- Added in a "if your reset pw doesn't work"

FAQ36 | Why do I receive errors when I try to validate my email address?
-- Pared down and merged into FAQ 11, FAQ hidden, local copy stored
-- Took out the "use different software!!" advice

FAQ92 | Why don't journal entries show up where they should?
-- Took out the giant "might be site problems!" blurb; those issues don't happen much lately (knock on wood!)
-- totally pared down and reordered steps.
-- took out the "Talk to support!" line at the end
-- Changed the summary to just address the three most common cases (IMO)

FAQ116 | Why am I having problems accessing pages on LiveJournal? What is "read-only" mode?
-- Took out "What is read-only mode?" from the title, it doesn't happen anywhere near as often anymore (knock on wood)
-- Took out the "we understand the frustrations this causes our users" schmoozy line.
-- Oh my God, the summary of this FAQ was one full screen. Pared that down.
-- Took out the "use a client during read-only mode!!" bit, since posting/commenting are now smart about read-only mode (when it happens) (knock on wood)
-- pared down most of the text, reordered the bullets in order of likelihood, heh.
-- minor, but swapped the enable SSL/use ?ssl=no bullets to encourage enabling SSL first
-- took out the giant "you might have S2 errors if you wrote your own layer!!" ... someone writing their own S2 error is likely smart enough to know that they likely won't get it right on the first try. :P
-- local copy of the old version saved

FAQ162 | Why am I being logged out of LiveJournal? What can I do to solve this problem?
-- Title tweak, minor: "Why am I being logged out of LiveJournal? How can I solve this problem?"
-- Pared down the summary to the bare minimum. Half a screen long, heh.
-- Took out the link to errors logging in, since I don't think people look here for that (but the other way may be true, so left that link in FAQ211)
-- Cleaned up the steps to take, no real content changes.

FAQ210 | Why does LiveJournal display incorrectly in my browser?
-- Changed the summary to be less "Horizon uses JS/CSS" and more oriented towards "look, we don't support WebTV, get a real browser" :P
-- pared down the HOSTS file bit, since i think the app that caused the problem was like kazaa or something and, man, haven't heard from them in years.
-- bullet-pointed everything, minimized the amount of HTML and text, heh.
-- added a blurb about spyware
-- local copy etc etc

FAQ130 | Why don't my images display? What is remote loading?
-- Taking out the giant "LJ can't help you find a webhost" para
-- Taking out the "make sure you have permission and copyright" para, this isn't the place
-- reorganized/bulleted/pared down text
-- pimped scrapbook, heh
-- beefed up summary just a bit
-- local etc etc

... Oh, God, I don't have the strength for FAQ 40. This is enough for now.
tea kitty


FAQ 181 (What items can I buy, Account Payments) should include a link to the payment center.

FAQ 160 (Why is my journal not updating, Troubleshooting) should probably contain somewhere a link to FAQ 40 (Why does my journal/FP display incorrectly), possibly with something along the lines of -- if there's a stray comment link, or if the header/sidebar that's supposed to be there isn't actually there, it's possible that malformed HTML is causing the page to display out of order, with the newer updates farther down the page, go here for more information -- only better worded. :)

FAQ 189 (Irreparable invalid markup, Troubleshooting) might want to contain something along the lines of -- The error message gives an indication of where the problem is, but the actual error might be in the tag before -- only worded more clearly. (If the problem's <tag foo="bar>lots and lots of entry here <tag foo="quux">, the error message will say something like <tag ... quux"< as the offending tag, which makes it look like the problem's in the second tag, not the first one. It makes sense from the perspective of the HTML cleaner, but users get confused because they delete the thing where they think it's a problem, and it doesn't actually fix anything.)
scottiescratch, katrina

New FAQ about bad HTML error

I'm proposing a new FAQ. The title can be something like Why am I getting an "irreparable invalid markup in entry" error? I'm not sure what category it'd go in though, since this affects entries, styles, and user info bios. Ideas? I think everyone is liking it in the Troubleshooting category.

If you're curious, there's an entry in lj_support about it here.

This is the text I'm proposing...feel free to suggest improvements.


LiveJournal checks for valid HTML and LiveJournal specific tags in text that you write. If you use incorrect HTML or LiveJournal specific tags in your journal entries, comments, style, or user info bio, your text will be posted with all HTML escaped. Additionally, the following error message will appear above your text:

[Error: Irreparable invalid markup in entry. Owner must fix manually. Raw contents below.]

In order to get rid of this error and make your entry, comment, style, or bio display correctly, you will need to fix the incorrect HTML or LiveJournal specific tag(s). http://www.livejournal.com/support/faqbrowse.bml?faqid=72 contains some information about HTML. If you still cannot figure out what is wrong with your HTML, you should use your favorite search engine to find an HTML tutorial. LiveJournal Support Volunteers cannot offer HTML help. http://www.livejournal.com/support/faqbrowse.bml?faqid=75 explains how to use LiveJournal specific tags properly.

These FAQs explain how to edit your journal entries and styles:

A journal entry: http://www.livejournal.com/support/faqbrowse.bml?faqid=2
Overrides (S1): http://www.livejournal.com/support/faqbrowse.bml?faqid=124
A custom S1 style: http://www.livejournal.com/support/faqbrowse.bml?faqid=128
A custom S2 style: http://www.livejournal.com/support/faqbrowse.bml?faqid=177

Comments cannot be edited, so you will have to delete and repost the comment using valid HTML and LiveJournal specific tags. http://www.livejournal.com/support/faqbrowse.bml?faqid=15 explains how to delete comments.

To edit your user info bio, go to http://www.livejournal.com/editinfo.bml.